Last updated: June 25, 2026
At Oh Misu, every dessert is handcrafted to order using high-quality ingredients and thoughtful techniques. We take great pride in the quality of our work, and your satisfaction means everything to us.
Due to the perishable nature of our products, we do not accept returns once an item has been picked up or delivered.
We offer refunds under the following circumstances:
Orders can be cancelled up to 48 hours before your scheduled pickup time for a full refund. Cancellations made after that are not eligible for a refund, as we begin preparation in advance.
If for any reason the product you receive does not meet the quality we promise, please get in touch with us. We genuinely value your feedback and will do our best to make things right — whether that’s through a full refund, partial refund, or a replacement.
Kindly reach out to us on WhatsApp at +91-9903902790 with your order details and a description (or photo) of the issue. We review every case individually and fairly.
If you’ve received an incorrect item or if your order is damaged upon pickup, please let us know at the time of collection. We’ll resolve the issue promptly.
Your experience matters. If you have a concern or suggestion, we’d love to hear from you: